Terms and Conditions for Simple Mobile

VAT and Company Information

Simple Mobile Life is operated by The Swedish Way Limited, a UK-registered company, with authorized rights to use the Simple Mobile brand.

• Company Number: 11497618
• Registered Office Address: 3 Brook Business Centre, Cowley Mill Road, Uxbridge, Middlesex, UB8 2FX
• VAT Number: 321 8278 10

1. Product Information and Pricing

• We exclusively offer Apple and Samsung products, selected for their high quality and performance. All product information, including descriptions, specifications, and pricing, is updated regularly to ensure accuracy. Prices include VAT and other applicable taxes, which are displayed during checkout.
• While we aim for accuracy, we reserve the right to correct any errors in product descriptions or pricing without prior notice. In cases of pricing errors, we will notify you and provide the option to reconfirm or cancel the order.

2. Payment Terms

• We accept various payment methods, including PayPal, Klarna, DivideBuy, and Clearpay, providing flexibility and security. Each payment provider may offer multiple payment options, such as buy now, pay later and installment plans up to 48 months, subject to eligibility and provider-specific terms.
• By placing an order, you agree to provide complete, accurate billing and payment information. Failure to meet these conditions may lead to delays in order processing or cancellation.

3. Delivery and Shipping

• Orders are shipped within the UK, typically arriving within 2-5 business days after processing. Shipping fees are calculated at checkout, and any delays beyond our control will be communicated promptly.
• In the event of delayed or missing deliveries, please contact our customer support. We will work with you and our delivery partners to ensure prompt resolution.

4. Returns, Refunds, and Cancellations

• Customers may cancel or return their order within 14 days of receipt, as per the UK Consumer Contracts Regulations. To qualify for a refund, items must be returned in their original condition and packaging. Please initiate a return request by contacting our support team for instructions.
• Refunds will be processed within 14 days of receiving the returned item. For products damaged upon arrival, please contact us within 48 hours of delivery to arrange a replacement or repair. In cases where items do not qualify for a refund, we will notify you and return the product at your expense.

5. Warranties and Repairs

• All products are covered by the manufacturer’s warranty (Apple and Samsung) according to each brand’s policy. For warranty claims, please contact our support team with proof of purchase and a description of the issue.
• We assist in coordinating repairs, replacements, or refunds as per warranty terms. Damage caused by misuse, unauthorized modifications, or external factors not covered by the warranty may incur repair costs.

6. Liability Limitations

• Simple Mobile shall not be liable for any indirect or incidental damages arising from product use. Our liability is limited to the price of the product purchased.
• Nothing in these Terms & Conditions limits your statutory rights as a consumer under UK law, including rights related to defective products and unfair contract terms.

7. Data Privacy and Security

• We respect your privacy and are committed to safeguarding your personal information. All data collected is processed and stored in accordance with GDPR and our Privacy Policy, which can be found [link to Privacy Policy].
• Payment information is securely handled by our payment providers, and we do not store your payment details directly. By making a purchase, you consent to our data processing practices.

8. Customer Support

• Our dedicated support team is here to assist you and typically responds within one minute of your inquiry. For assistance, please contact us via [contact methods, e.g., email, phone, or live chat].
• We value your satisfaction and are committed to resolving any issues related to your order promptly and professionally.

9. Governing Law

• These Terms & Conditions and any disputes arising from them are governed by and construed in accordance with the laws of the United Kingdom. Both parties agree to submit to the exclusive jurisdiction of UK courts for dispute resolution.

10. Modifications to Terms

• We reserve the right to modify these Terms & Conditions at any time. Significant updates will be posted on our website, and continued use of our services following such updates constitutes acceptance of the revised terms.