Return Policy

At Simple Mobile, we want you to be fully satisfied with your purchase. This Return Policy explains your rights and our procedures for handling returns and refunds.

1. Eligibility for Returns

• Return Period: You may return your purchase within 14 days of receiving the item. To be eligible for a return, items must be in unused condition, with all original packaging and accessories intact.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. How to Initiate a Return

• Contact Us: To start a return, please contact our customer service team at ([email protected], 020 – 4600 8991) within the 14-day return period. We will provide instructions on how to proceed with your return.
• Return Shipping: The cost of return shipping may be the responsibility of the customer unless the product was faulty or damaged upon arrival.

3. Damaged or Faulty Products

• Report Damage Promptly: If your item arrives damaged or is faulty, please contact us within 48 hours of receiving the item. We will arrange for a replacement or repair at no extra cost.
• Inspection Process: Returned items will be inspected, and if the item is found faulty, a full refund or replacement will be offered.

4. Refunds

• Processing Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 days to your original payment method.
• Partial Refunds: If items are returned in a condition that does not meet our eligibility requirements (e.g., missing original packaging or used items), we may issue a partial refund at our discretion.

5. Non-Returnable Items

• Certain products may not be eligible for returns, including items marked as final sale or those that cannot be resold due to hygiene reasons.

6. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us within the 48-hour damage reporting window.

Contact Us
If you have questions about our Return Policy or need assistance with a return, please reach out to us at [contact details]. We are here to help ensure a smooth and satisfactory return experience.