Our return policy allows you to return products within 14 days of receiving them, provided they are in unused condition and in original packaging. For items that arrive damaged or faulty, please contact us within 48 hours to arrange a replacement or repair. Note that return shipping costs may apply unless the product is defective. For full details, please refer to our Return Policy page or contact our customer service team.”
Tracking your order is easy! Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your order’s status on our Order Tracking page.
We accept payments via PayPal, Klarna, DivideBuy, and Clearpay, offering flexibility and security for your purchases. These providers offer multiple payment options, including buy now, pay later plans and installment options up to 48 months.
Currently, we ship within the UK, but we may expand to international shipping in the future.
You can reach our friendly customer support team through our Contact Us page, where you’ll find a contact form and our email address. We’re here to assist you with any questions or concerns you may have.
Delivery time varies, but we aim to deliver your order within 2-5 business days.
We process orders quickly to ensure fast delivery, so modifications or cancellations may be limited. Contact our customer support as soon as possible, and we’ll do our best to assist you.
We are Simple Mobile, a company delivering high-quality phones and tablets with a focus on simplicity and service for the UK market.
Simple Mobile is owned by The Swedish Way Ltd., an international company founded in 2018, operating in both Sweden and the United Kingdom.
We offer mobile phones, tablets, and accessories, focusing on simplicity and quality.
We typically respond within a minute, providing fast and efficient assistance to address your questions
Please contact our customer support team as soon as possible if you need to change your shipping address after placing an order. We’ll do our best to assist you, though changes may be subject to the order’s processing stage.
We only offer new products of high quality.
Yes, our products come with warranties to ensure your peace of mind and product durability.
Yes, customers are responsible for return shipping costs unless the phone is faulty or damaged upon arrival. Please refer to our Return Policy for details.
You can view your bill directly through the finance provider you used for your purchase. Log in to your account on their platform (e.g., PayPal, Klarna, DivideBuy, or Clearpay) to access billing details, payment history, and other account information.
Yes, especially if you choose the Buy Now, Pay Later option, as credit checks are typically required by finance providers to assess eligibility.
About us
Founded in 2018, Simple Mobile is dedicated to bringing you premium mobile devices with simplicity and reliability. With fast response times, secure delivery, and top-notch support, we make mobile shopping easy and stress-free.
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Information
Company Name
The Swedish Way LTD
Organization Number
11497618
Address
3 Brook Business Centre, Cowley Mill Road, Uxbridge, Middlesex, UB8 2FX